“With most providers, it can feel quite corporate. With Income Nexus, there’s a real sense of partnership. It’s like having another member of our team, not just a supplier.”
– Scott Matthews, Income Team Leader, Ongo Homes.
£560,000 arrears reduction
After Ongo switched to Income Nexus their team brought current tenant arrears down by over half a million pounds in one year.
£72,000 of former tenant debt recovered
The income team have used the built-in former tenant module to significantly reduce their former tenant debt.
“It allows you to manage your workload and really structure your work. You can plan for the long term as well as the here and now.
To have the connection with Broadleaf and relationship where we can come and speak to you—and how quickly you get back to us—is something that you wouldn’t get with another software company.”
– Scott Matthews, Income Team Lead, Ongo Homes
31% reduction in repeat arrears cases
Ongo have seen repeat arrears cases fall as a direct result of their hard work and the time and focus Income Nexus provides them with.
Agreement success up by 29%
In just a year, Ongo’s expert income team has significantly boosted agreement success—saving time and strengthening relationships with their tenants.
Garage arrears halved
Ongo have used Income Nexus to streamline their garage and recharge workflows, helping them provide the right support at the right time.
Were there any concerns you had before committing and how were those addressed?
”Yes, there were concerns, it’s a big risk to the business moving away from one software provider to another that handles such important data, we conducted a proof-of-concept exercise, and the accuracy rate was much higher.
The first time we received data back we could see the improved accuracy levels.”
- Daniel Hart, Tech and Innovation Team, Ongo Homes
2 working days quicker to respond to high priority cases
Using dynamic case prioritisation in Income Nexus, Ongo’s team has cut their response time by two full days.
Would Ongo recommend Income Nexus?
““If you’re looking for a system to improve efficiency and be able to drill down into specific areas to reduce arrears, it’s definitely something I would recommend.”
– Scott Matthews, Income Team Lead, Ongo Homes
“Having worked in housing for almost 25 years, I've used various income management tools. Nexus is certainly the best. It’s easy to use, intuitive, and supports different work styles effectively.”
– Jonathan Powell, Income Officer, ForHousing
Arrears at their lowest since March 2021
Just eight months after going live, ForHousing’s income team have brought their arrears down to a historic low.
25% reduction in the time it takes staff to respond to high priority cases
51% reduction in repeat arrears cases
From go-live to now, ForHousing have seen the proportion of their total arrears caseload that were repeat arrears cases fall from 45% to 22%
Agreement success up by 31%
With the time and focus that Income nexus provides them with, the team at ForHousing have used their expertise to increase the success rate of repayment agreements by 31%. This improves customer relationships and saves the team time
Test system ready in under 4 weeks
From signing the contract ForHousing had an active test system available within four weeks. They went live ahead of schedule and had this to say:
“The implementation was faster than expected. Broadleaf were incredibly responsive, always available, and proactively made adjustments swiftly, enabling us to confidently go live.”
– Rebecca Buck, Head of Income Maximisation , ForHousing
Would ForHousing recommend Income Nexus?
“Just do it. Broadleaf Professional aren’t just a software provider; they’re part of your team, enhancing your operations and genuinely supporting your goals.”
– Rebecca Buck, Head of Income Maximisation , ForHousing
“Broadleaf Professional’s approach was aligned perfectly with our strategic goals. They understood our vision immediately and demonstrated the ability to deliver real innovation. Unlike previous providers, they didn’t just promise—they delivered the analytics required and more.”
– Rebecca Buck, Head of Income Maximisation , ForHousing
“ForHousing has worked with several providers of income management analytical tools over the years, but Broadleaf Professional have been a real breath of fresh air.
Several things really stand out. The way they have collaborated with us to deliver a solution tailored to fit the way our organisation works. They have taken time to understand our needs and aims and have taken on board our suggestions to help shape the service. Their customer service is highly responsive and they are creative in their approach. The product has a clear, easy to navigate user interface which has impressed our officers.
We’re confident that Income Nexus is helping us to provide the right support to our tenants in a timely and efficient fashion. We’re delighted we made the switch.”
— Justin Freeman, Director of income maximisation, ForHousing
Interested in working together?
Fill out your information and we will be in touch shortly. We don’t have a sales team so you’ll be speaking with someone from our technical or products teams, there’s no hard sell 👍
Your information will be processed in accordance with our privacy policy.